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Self-Exclusion Policy

If you feel your play is becoming a problem, self-exclusion locks your account for a chosen period. During that period you cannot log in, deposit, or place bets. Any unwagered deposit balance is refundable on request.

How to self-exclude

Email support@dolla.fo with the subject:

selfexclude <duration>

Where <duration> is one of:

• 7d — 7 days
• 30d — 30 days
• 6m — 6 months
• permanent — irreversible

What happens

• Your account is locked immediately.
• You cannot sign back in, deposit, or place bets until the exclusion period ends.
• Any unwagered real deposit balance is refunded within 24 hours on request; locked bonus is forfeited.
• You will not receive marketing communications during the period.
• Self-exclusion cannot be reversed before the end of the chosen period, even by request.

After the period ends

Your account is not automatically reactivated. To resume play, email support@dolla.fo with subject reactivate. There is a 24-hour cooldown between reactivation and the ability to deposit again.

Permanent exclusion

Permanent exclusion is irreversible. If you choose this option we will keep an internal record of your Telegram ID for the sole purpose of blocking future signups from the same identity.

Getting help

See the Responsible Gaming page for external support resources.